Terms and Conditions

This website is owned and operated by Thermosense Limited. If you need to contact us, or have any suggestions or comments, our details are as follows:

Normal Office Opening Hours: Monday to Friday (08:30 GMT to 17:00 GMT)

General

All orders for products and services that are accepted by Thermosense Limited are subject to the terms below. No other terms will apply for the supply of products and services unless otherwise agreed in writing by an authorised signatory of Thermosense.

Privacy Policy and Cookie Policy

We respect your privacy, and protection of your information is our top priority. We'll only ever collect your information to help improve the service we give you. View our full privacy policy and cookie policy.

Security

Our entire website is secured by a Secure Sockets Layer (SSL) certificate, providing an encrypted connection between your internet browser and our website. The SSL connection protects any sensitive data exchanged during your visit from being intercepted by non-authorised parties. When using our site look out for the padlock symbol in your browser - click it to view details about our security certificate.

Prices

The prices of the products will be quoted prior to receiving an order. If you do not agree with the values quoted then you must contact us within 7 days of the invoice date and confirm the discrepancy. Every effort will be made to resolve the query amicably.

Ordering

Whilst we would like to trade with many companies and individuals, we reserve the right to decline to trade, or accept an order from any company or person, whether or not payment has already been received.

Minimum Order Charge

A minimum order charge of £75 (excluding VAT and any delivery charges) applies to all orders placed with Thermosense Limited. This does not apply to orders placed and paid for through any of our ecommerce websites e.g. Thermosense Direct.

Delivery

We will endeavour to deliver the products in accordance with the customers' order. The goods will be despatched via a recognised postal or courier service, normally on a next-day delivery service. If a quicker service is required then please confirm this on placement of order. We cannot accept responsibility for late postal/courier deliveries. We reserve the right to use a different delivery service if the costs for a quoted/chosen service escalate or we feel a different service would be a better choice for the delivery destination.

For deliveries to non-UK countries, couriers will require the customer to pay local taxes (Duty + VAT) before delivery.

Damage in Transit or Short Deliveries

Any damages, faulty products or short deliveries must be reported to us within 24 hours of delivery date. We will do everything possible to resolve the query promptly.

Descriptions

We have tried very hard to ensure that descriptions of products and services are detailed and accurate. All quoted measurements are approximate. We cannot be held responsible for any errors or omissions. Should you have any cause for complaint please contact us and we will do our best to amicably resolve the issue.

Suitability

We will do our very best to advise you, if requested, on the suitability of the products for use in your application. The suitability must, however, be at your discretion, as you are the best judge or your application.

Returns

Your rights to return goods are protected under the EU Distance Selling Directive. Custom manufactured items cannot be returned/refunded unless otherwise agreed in writing by an authorised Thermosense representative. You are entitled to cancel your order and return the goods (stock items only) within 7 working days (from date of receipt) for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in a saleable condition.

Our returns form is available here.

  1. A completed product return form must be included with all returns.
  2. Any unauthorised returns received without a valid return form may not be processed or handled. They will be held in quarantine and may be disposed of after 21 days. This is in line with our Health and Safety policy.
  3. Once the online product return form has been created the items must be received by Thermosense Ltd within 31 days. If not received the return will be considered closed.
  4. All returns must be sent by a recognised tracked postal or courier service with adequate insurance.
  5. On inspection, if no fault is found an investigation charge may be applied. A packing and carriage charge for the return may also be applied. The goods will be released once a payment has been made or an official purchase order received to cover the costs.
  6. If the goods, following inspection, are to be disposed of, Thermosense will request, in writing, the customers' agreement. If this is not received the goods will be returned to the customer, packing and carriage will then be charged.
  7. Unless specifically requested, all returns must be sent to our correct returns address as clearly stated on the form. Any returned goods that are sent to our incorrect address will incur an additional £20.00 carriage charge (excluding VAT) for us to forward via a recognised carrier to our returns department. This charge will either be paid by the customer or deducted from any refund given.

Certification

We are ISO9001 certified and fully compliant with the WEEE and RoHS & REACH standards.

Liability and Guarantee

All products are guaranteed to function correctly on delivery and be free of faulty workmanship. Any products that are considered by us to be faulty will be promptly replaced, at our cost. Unless otherwise stated by us, the lifespan of the items cannot be guaranteed. Customers must advise of any products deemed to be faulty within 30 days of receipt. The limitation of our liability is strictly limited to the value of the product in question.

VAT

Payable on all products at the rate ruling on the date of invoice.

Payment

Our standard payment terms are 30 days nett monthly. Payments can be made by Faster Payments, BACS, Debit/Credit Card (not Amex) or cheque. Note: for cheque payments the maximum payment amount is £500.

Note: for security reasons we no longer accept payment cards over the telephone - we will send you a link via email to make the payment with our secure payment gateway. We will then be notified once the transaction has processed successfully. View our Payment page for more information.

Ownership

The goods remain the property of Thermosense Limited until paid for in full.

Copyright

All copyright, trade marks, design rights, patents and other intellectual property rights in and on this website are vested in Thermosense Limited or its licensors. All rights reserved. Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only, and may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose. The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it in any other web-site, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Thermosense Limited is not responsible for any file downloads.

A full copy of our tems and conditions are available on request.