Terms and Conditions
This web site is owned and operated by Thermosense Limited. If you need to contact us, or have any suggestions or comments, our details are as follows:
11 Eghams Court
Telephone: +44 (0)1628 531166
Company Registration Number: 5847175
VAT Registration Number: GB895329084
Normal Office Opening Hours: Monday to Friday (08:30 GMT to 17:00 GMT)
All orders for products and services that are accepted by Thermosense Limited are subject to the terms below. No other terms will apply for the supply of products and services unless otherwise agreed in writing by an authorised signatory of Thermosense.
We respect your privacy, and protection of your information is our top priority. We'll only ever collect your information to help improve the service we give you.
This policy explains when and why we may collect personal information about people who visit our website, contact us by another method, or supply products/services to us.
How do we collect information from you?
When you contact us to make an enquiry or place an order, either by telephone, website form, email, LiveChat or another method we may collect information from you. This information is required for us to manage your request and deliver the best possible service.
What information is collected?
The information we collect might include your name, company information, postal and billing addresses, email address, telephone and fax number. We will hold your personal information securely on our internal systems unless otherwise instructed by you.
How is your information used?
We may use your information to:
- Process enquiries and orders that you have submitted
- Notify you of changes to our products and services
- Send you communications regarding products and services that may be of interest to you
Who has access to your information?
Your information is securely stored internally and may be shared with members of our sales team, marketing, quality, management and IT. We do not disclose your information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party and we will take steps to ensure your privacy rights continue to be protected.
Receiving information from us
You have a choice whether or not you wish to receive information from us. Your email address may be used to receive our marketing newsletter regarding new products, services, useful information and offers. You can unsubscribe from our email newsletter at any time by clicking the unsubscribe link present in the email. We may also post information such as our latest product guide that we think may be of interest to you. If you would prefer us not to contact you for marketing purposes by either post, telephone or email please contact us and we will update your details to ensure your request is adhered to.
Links to other websites
Our website includes some links to websites of other companies. Although we try to include safe and relevant external links, you are advised to adopt a policy of caution before clicking any external links on our website as we cannot guarantee or verify the contents of the destination website. You should therefore note that you click on external links at your own risk and we cannot be held liable for any damages or implications caused by visiting any such external links.
A cookie is a small text file that a website may store on your computer or device when you visit a site. This cookie can be used by the website to recognise your computer or device when you next visit. Some cookies are essential for the operation of websites and help to provide functionality (e.g. storing shopping basket contents for a period of time).
Our entire website is secured by a DigiCert Inc Secure Sockets Layer (SSL) certificate, providing an encrypted connection between your internet browser and our website. The SSL connection protects any sensitive data exchanged during your visit from being intercepted by non-authorised parties. When using our site look out for the padlock symbol in your browser - click it to view details about our security certificate.
The prices of the products will be quoted prior to receiving an order. If you do not agree with the values quoted then you must contact us within 7 days of the invoice date and confirm the discrepancy. Every effort will be made to resolve the query amicably.
Whilst we would like to trade with many companies and individuals, we reserve the right to decline to trade, or accept an order from any company or person, whether or not payment has already been received.
A minimum order charge of £50 (excluding VAT and any delivery charges) applies to all orders placed with Thermosense Limited.
We will endeavour to deliver the products in accordance with the customers' order. The goods will be despatched via a recognised postal or courier service, normally on a next-day delivery service. If a quicker service is required then please confirm this on placement of order. We cannot accept responsibility for late postal/courier deliveries.
Damage in Transit or Short Deliveries
Any damages, faulty products or short deliveries must be reported to us within 24 hours of delivery date. We will do everything possible to resolve the query promptly.
We have tried very hard to ensure that descriptions of products and services are detailed and accurate. All quoted measurements are approximate. We cannot be held responsible for any errors or omissions. Should you have any cause for complaint please contact us and we will do our best to amicably resolve the issue.
We will do our very best to advise you, if requested, on the suitability of the products for use in your application. The suitability must, however, be at your discretion, as you are the best judge or your application.
Your rights to return goods are protected under the EU Distance Selling Directive. Custom manufactured items cannot be returned/refunded unless otherwise agreed in writing by an authorised Thermosense representative. You are entitled to cancel your order and return the goods (stock items only) within 7 working days (from date of receipt) for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in a saleable condition.
Note: A completed product return form must be included with all returns. Our product return form is available here. Any unauthorised returns received without a valid return form may not be processed or handled. They will be held in quarantine and may be disposed of after 21 days. This is in line with our Health and Safety policy. Once the online product return form has been created the items must be received by Thermosense Ltd within 31 days. If not received the return will be considered closed. All returns must be sent by a recognised tracked postal or courier service with adequate insurance. On inspection, if no fault is found an investigation charge may be applied. A packing and carriage charge for the return may also be applied. The goods will be released once a payment has been made or an official purchase order received to cover the costs. If the goods, following inspection, are to be disposed of, Thermosense will request, in writing, the customers' agreement. If this is not received the goods will be returned to the customer, packing and carriage will then be charged. Unless specifically requested, all returns must be sent to our correct returns address as clearly stated on the form. Any returned goods that are sent to our incorrect address will incur an additional £20.00 carriage charge (excluding VAT) for us to forward via a recognised carrier to our returns department. This charge will either be paid by the customer or deducted from any refund given.
We are ISO9001 certified and fully compliant with the WEEE, REACH & RoHS standards.
Liability and Guarantee
All products are guaranteed to function correctly on delivery and be free of faulty workmanship. Any products that are considered by us to be faulty will be promptly replaced, at our cost. Unless otherwise stated by us, the lifespan of the items cannot be guaranteed. The limitation of our liability is strictly limited to the value of the product in question.
Payable on all products at the rate ruling on the date of invoice.
Our standard payment terms are 30 days nett monthly. Payments can be made by Faster Payments, BACS, Debit/Credit Card (not Amex) or cheque. Note: for cheque payments the maximum payment amount is £500.
The goods remain the property of Thermosense Limited until paid for in full.
All copyright, trade marks, design rights, patents and other intellectual property rights in and on this website are vested in Thermosense Limited or its licensors. All rights reserved. Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only, and may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose. The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it in any other web-site, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Thermosense Limited is not responsible for any file downloads.
A full copy of our tems and conditions are available on request.