Privacy Policy

We respect your privacy, and protection of your information is our top priority. We'll only ever collect your information to help improve the service we give you.

This policy explains when and why we may collect personal information about people who visit our website, contact us by another method, or supply products/services to us.

How do we collect information from you?

When you contact us to make an enquiry or place an order, either by telephone, website form, email, LiveChat or another method, we may collect information from you. This information is required for us to manage your request and deliver the best possible service.

What information is collected?

The information we collect might include your name, company information, postal and billing addresses, email address, telephone and fax number. We will hold your personal information securely on our internal systems unless otherwise instructed by you.

How is your information used?

We may use your information to:

  • Process enquiries and orders that you have submitted
  • Notify you of changes to our products and services
  • Send you communications regarding products and services that may be of interest to you

Who has access to your information?

Your information is securely stored internally and may be shared with members of our sales team, marketing, quality, management and IT. We do not disclose your information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party and we will take steps to ensure your privacy rights continue to be protected.

Receiving information from us

You have a choice whether or not you wish to receive information from us. Your email address may be used to receive our marketing newsletter regarding new products, services, useful information and offers. You can unsubscribe from our email newsletter at any time by clicking the unsubscribe link present in the email. We may also post information such as our latest product guide that we think may be of interest to you. If you would prefer us not to contact you for marketing purposes by either post, telephone or email please contact us and we will update your details to ensure your request is adhered to.

Links to other websites

Our website includes some links to websites of other companies. Although we try to include safe and relevant external links, you are advised to adopt a policy of caution before clicking any external links on our website as we cannot guarantee or verify the contents of the destination website. You should therefore note that you click on external links at your own risk and we cannot be held liable for any damages or implications caused by visiting any such external links.