Customer Feedback

We value your feedback as part of our continuous improvement.

Feedback may come via our website, email, letter, verbally or freepost reply card (sent with every order).

If you would like to leave feedback please visit our feedback form. Some examples are shown below.

Date: 26/06/2017

Industry: Technology

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 20/06/2017

Industry: Other

Source: Email

Source = Email

Comments:

Amzing service, thanks.

Date: 09/06/2017

Industry: Heating

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 09/06/2017

Industry: Other

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 25/05/2017

Industry: Manufacturing

Source: Email

Source = Email

Comments:

Probes arrived - perfect thanks

Date: 22/05/2017

Industry: Other

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 11/05/2017

Industry: Heat Treatment

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Received exactly on time. Packaging appropriate to items ordered.

Date: 11/05/2017

Industry: Technology

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 25/04/2017

Industry: Heat Treatment

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Packed very very well. Delivery time exactly as required. Thank you.

Date: 17/03/2017

Industry: Other

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Will be ordering from Thermosense again - great value for money + quality product.

Date: 09/03/2017

Industry: Plastics

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

No problems.

Date: 08/03/2017

Industry: Manufacturing

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Fantastic delivery and product as specified.

Date: 01/03/2017

Industry: Automotive

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

All good

Date: 23/02/2017

Industry: Instrumentation

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 10/02/2017

Industry: Retail

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 10/02/2017

Industry: Valves

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Quick and professional handling of query.

Date: 30/01/2017

Industry: Engineering

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Order arrived next day very pleased.

Date: 19/01/2017

Industry: Heat Treatment

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 05/01/2017

Industry: Electronics

Source: Email

Source = Email

Comments:

I can confirm that I have received the goods all in good order today.

Thanks for the great support. It was an absolute pleasure dealing with you.

Date: 15/12/2016

Industry: Fabrication

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 12/12/2016

Industry: Water

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Slightly concerned with lead times but otherwise very pleased with your service.

Date: 08/12/2016

Industry: Farming

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

The parcel did not arrive on day expected. Salesperson followed everything for me and kept me in touch. VERY GOOD. Thank you.

Date: 30/11/2016

Industry: Engineering

Source: Email

Source = Email

Comments:

Thanks for getting this to us so quickly.
Regards.

Date: 28/11/2016

Industry: Electronics

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 25/11/2016

Industry: Engineering

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 21/11/2016

Industry: Energy

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Excellent service. Thank you very much.

Date: 17/11/2016

Industry: Energy

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Wow! Rapid delivery!! Great range too!!

Date: 14/11/2016

Industry: Food and Beverage

Source: Email

Source = Email

Comments:

You have done a great job and have saved me a lot of down time, thanks for all your efforts and I am sure you will hear from me again.

Many thanks

Date: 10/11/2016

Industry: Aerospace

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 07/11/2016

Industry: Construction

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 04/11/2016

Industry: Other

Source: Email

Source = Email

Comments:

Got it, exactly what we wanted. GREAT job.

Date: 28/09/2016

Industry: Refrigeration

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 05/09/2016

Industry: Environmental

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Postcode was wrong.


Thermosense Response (Managing Director):

Apologies, the post code was held incorrectly in our database. This has now been corrected. We liaised with UPS to re-route the delivery to the correct post code.

Date: 22/08/2016

Industry: Education

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 22/08/2016

Industry: Food and Beverage

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Sales person very professional and service excellent

Date: 15/08/2016

Industry: Food and Beverage

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Sales person was 100% help and I received exactly what I wanted following a brief verbal description. Thank you!

Date: 13/08/2016

Industry: Other

Source: Email

Source = Email

Comments:

A quick note to thank you for taking the time to help me purchase and set up the correct controller for my needs, it's working well and providing us with a lot of valuable information, much appreciated.

Date: 01/08/2016

Industry: Engineering

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Even though our order was sent to the wrong address, the staff were v. helpful to rectify it.

Date: 04/07/2016

Industry: Shipping

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Super fast delivery, top quality. Excellent customer service.

Date: 21/06/2016

Industry: Engineering

Source: Email

Source = Email

Comments:

We have just taken delivery of the five digital controllers recently purchased, thank you for all of your help and as we are in Australia I thought I would answer your customer feedback via email rather than the feedback slip provided. I would like to answer all the questions as yes and rate the overall experience as excellent. Thank you again and I will contact you again personally when I require any more assistance with future orders.

Date: 17/06/2016

Industry: N/A (private)

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

None

Date: 12/05/2016

Industry: Energy

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Excellent proposals service. Willing/progressive attitude will win orders.

Date: 03/03/2016

Industry: Healthcare

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

An excellent service from sales person. Would recommend this company due to this.

Date: 01/03/2016

Industry: N/A (private)

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Nothing. Really pleased with service.

Date: 24/02/2016

Industry: Manufacturing

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Don't change!

Date: 22/01/2016

Industry: Electronics

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

So quick.

Date: 06/01/2016

Industry: Other

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Arrived on next day AM. Only ordered late previous day. Well done.

Date: 15/12/2015

Industry: Healthcare

Source: Email

Source = Email

Comments:

I am writing to give you feedback via email rather than use your post paid card.
In answer to your feedback questions:
1) Yes I was happy with the ordering process and customer service.
2) Yes the order arrived on schedule.
3) Yes my expectations were met.
4) Yes my order arrived in good condition.
My overall experience was Excellent - First Class service.
I am very impressed with my first time dealings with Thermosense.
Many thanks.

Date: 10/12/2015

Industry: Manufacturing

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Thank you.

Date: 02/12/2015

Industry: Aerospace

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Great service and help from sales.

Date: 27/11/2015

Industry: Engineering

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Ordered and received next day.

Date: 24/11/2015

Industry: Electronics

Source: Email

Source = Email

Comments:

Really impressed with the way you guys have responded and look forward to using you again.
Again big thanks.

Date: 21/10/2015

Industry: Food and Beverage

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Very happy with the service I received.

Date: 01/10/2015

Industry: Test and Measurement

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

First class.

Date: 28/09/2015

Industry: Other

Source: Email

Source = Email

Comments:

Further to our telecom regarding the gauge damaged in transit you originally sent me I would like to thank you for your prompt response in kindly sending a replacement. It arrived in perfect condition.

That was good customer service and I will recommend Thermosense to my colleagues in future.

Well done.

Date: 10/08/2015

Industry: Education

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Excellent speedy delivery.

Date: 01/06/2015

Industry: Test and Measurement

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Sales person has been exceptional with his help on many occasions.

Date: 01/05/2015

Industry: Engineering

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Very good service all round.

Date: 20/04/2015

Industry: Electronics

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

One problem was sorted out without fuss - very fast delivery.

Date: 20/04/2015

Industry: Manufacturing

Source: Feedback Card


Source = Feedback Card
  Yes   No  
Were you happy with the ordering process and customer service?   
Did your order arrive on schedule?   
Did our product(s) meet your expectations?   
Did your order arrive in good condition?   
  Excellent Average Poor  
How would you rate your overall experience with us?  

Comments:

Your sales person was excellent and my M.D. said he was helpful and very clued up on everything.

Date: 20/01/2015

Industry: Other

Source: Email

Source = Email

Comments:

I really appreciate the help you gave today, it was refreshing to come across someone who still appreciates what customer service means. We will only use you guys going forward. I will also recommend you to anybody who comes along wanting equipment.
Again, many thanks.

Date: 16/01/2015

Industry: Test and Measurement

Source: Email

Source = Email

Comments:

Just a quick email to say how pleased we are with the product (it's a great piece of kit) you supplied. It is helping us greatly.

Date: 12/01/2015

Industry: Manufacturing

Source: Email

Source = Email

Comments:

Just to give you some feedback: we have put the sensors on this morning and so far so good, will keep you updated. And we are really pleased with your help and service and look forward to doing further business with you.


Thermosense reserve the right to display data only that we deem constructive and helpful to both the business and our customers